warranty and return policies
1. Summary at a Glance
| Item | Description |
|---|---|
| Refund Window | 10 days from the date the order is received |
| Condition for Returns | Items must be unused, in the original packaging, with documents/accessories intact |
| Return Process | Contact our support team for return authorization and shipping instructions |
| Responsibility | Customer pays return shipping (unless item is defective) |
| Refund Timing | Processed within 5 business days after return is received and approved |
| Exceptions | Non‑returnable: personalized items, opened consumables, clearance/sale items |
2. Detailed Policy
Eligibility for Return
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You may request a return within 10 days of receiving your order.
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To qualify, items must be unused, in resalable condition, and include all original packaging, accessories, documentation, and any promotional gifts.
How to Initiate a Return
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Contact our Customer Support via your order page or email with your order number and reason for return.
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Our team will issue a Return Authorization (RA) and provide a return shipping label or instructions.
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Please wait for RA approval before shipping; any unauthorized returns may not be accepted.
- Items must be returned with original packaging, including all accessories, user manuals, and quick-start guides. Used items returned without the contents of the original packaging are not eligible for a refund.
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After Petcantalk receives the returned item, you'll be notified within 3–5 business days. The refund will be processed as a store credit or credited back to your original payment account withint 5 business days
Return Shipping & Costs
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Unless defective, return shipping is at the customer’s expense.
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We recommend using a trackable method and keeping your receipt—Pet Can Talk is not liable for returns lost in transit.
Refund Processing
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Once your return is received and inspected (typically within 2–3 business days), we'll notify you if the return is approved.
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Approved refunds will be issued using the original payment method within 5 business days.
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Note that your bank or payment provider may take additional time to post the funds.
Defective or Damaged Items
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If your item arrives defective, damaged, or incorrect, contact us within 10 days with photos and order details.
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We’ll arrange a prepaid return and offer either a replacement or a full refund once verified.
Non-returnable items
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Clearance items, customized items, or items marked “non-returnable” on the product page
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Assembled or disassembled products
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Products without original packaging, original contents, or with severe damage to original packaging
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Returns received without a prior return authorization (see complete return process below)
Need Help?
Email our support team or visit our Contact Us page. We're here to help promptly—ensuring every pet parent feels taken care of.
